FAQ

Can I edit my order?

We aim to process and ship orders as quickly as possible (same or next business day). If you do need to make a change to your order, like updating your shipping address, please email us asap (lucas@cassette-cycling.com). Once an order has been fulfilled and shipped, it cannot be changed.

How much does shipping cost?

All shipping costs below are approximates and are shown in CAD.

The cost of shipping will be calculated and shown to you as part of the check-out process.

Canada:

  • Express (0-2kg): $22
  • Standard ($150+): Free
  • Standard (0-2kg): $10.99
  • Standard (2-3kg): $22

US:

  • Express (0-1.5kg): $35
  • Standard ($150+): Free
  • Standard (0-0.5kg): $8
  • Standard (0-1.5kg): $20
  • Standard (1.5-30kg): $30

Europe:

  • PostNL International Packet Tracked: $10.99
  • APC Priority Worldwide Tracked: $15.99
  • UPS Worldwide Express: $37

Australia & New Zealand:

  • PostNL International: $16.99
  • USPS First Class: $39.99

Customs charges may apply to international orders. Cassette Cycling is not responsible for any duties, customs charges, or taxes incurred.

*Standard shipping times are an estimate and subject to possible carrier delays.

How long 'till I receive my order?

All orders placed through cassette-cycling.com are shipped from Toronto, Canada.

Orders will be fulfilled within 3-5 business days.

Once your order has shipped, your order will be delivered within the timeframe indicated on your chosen shipping method. Shipping times with standard shipping are not guaranteed. Express options are available.

Delivery details will be provided in your confirmation email.

What is your return policy?

Hopefully you'll love your shirt(s) and not need to return them. But if you do need to make a return...

All regular priced items may be returned within 14 days of the delivery date at the customer's expense. Items must be unworn/unwashed with the original packaging and sent back to 101 Brisbane Rd, North York ON, M3J 2K3, Canada. A note referencing your name and order number must be included with the return.

Cassette-cycling.com does not accept returns from outside Canada or the USA. All international orders are final sale.

Where do you ship?

We ship within Canada, the USA, Europe, Australia and New Zealand.

Shipping costs will vary depending on the destination and will be determined at checkout. Customs charges may apply to international orders. Cassette Cycling is not responsible for any duties, customs charges, or taxes incurred.

Please note that orders with Express Shipping are shipped with UPS and cannot be delivered to PO boxes.

What do I do if something is wrong with my order?

Head to the Contact page and let us know. We'll always do our best to make things right!